T@LK IPLink PBX - Features

T@lk IPLink PBX Features List

General PBX Features

Included

Optional

Detail

Extensions

ü

 

More than 300 extensions available, call us to discuss your requirements1

Ring Groups

ü

 

Single Ring Groups or multi-level Ring Groups

Blind Transfer

ü

 

Transfer calls directly to another extension without announcing the call

Attended Transfer

ü

 

Transfer calls to another extension after announcing the call to the other extension

Call Pickup

ü

 

Calls can be picked up from other extensions

Call Parking

ü

 

Allows you to pause a call, and pick it up anywhere in the office

Call Queues

ü

 

Provides management of variable incoming call traffic

Prioritised Call Queues

ü

 

Allows prioritisation of Callers coming into different Queues

IVR (Automated Attendant)

ü

 

Press one for Sales, press two for accounts

Music On Hold / Ads on Hold

ü

 

Add your own music or advertisements. MP3 or WAV formats are easily added.

Paging/Intercom

ü

 

Setup of Paging Groups, page a division or the whole company

       

Voicemail Features

Included

Optional

Detail

Voicemail

ü

 

Everyone can have their own voicemail box or just one common company voicemail box

Voicemail to Email

ü

 

Voicemails can be delivered to your Mailbox as WAV. Files that can be listened to from any location

Web Based Voicemail Access

ü

 

Review your voicemails via Web page with listen and delete functionality

Message Waiting Indicator

ü

 

Indicates on the phone that a voicemail is present

       

Extended PBX Features

Included

Optional

Detail

Night Switches

ü

 

Up to 10 Night Switches can be implemented each with its own code.

Multiple Outbound Routes

ü

 

Least Cost Routing (LCR) – Granular control on how your calls are made and what services they utilise to lower call costs

Multiple Inbound Routes

ü

 

Direct In-Dial to extensions for direct call access to extensions. Ability to handle calls for multiple companies or divisions.2

Announcements

ü

 

Record your own announcements utilising a simple Web Based page

Follow-Me Functionality

ü

 

Ability to have your calls ring on several extensions e.g. Director can have his phone ring on PA’s phone as well.

Time Groups

ü

 

Ability to set multiple time groups e.g. work hours, after hours, chargeable after hours

Time Conditions

ü

 

Set Call flow based on what time condition has been met

Virtual Conference Rooms

ü

 

Transfer your caller to a conference room, access the conference rooms from your phone, or direct dial in.2

Pin Numbers

ü

 

Outbound routing can use PIN numbers, e.g. International calls can use a Pin Number, and list in reports

Blacklists

ü

 

List phone numbers to block such as known telemarketers or other unwanted calls

       

Call Recording Features

Included

Optional

Detail

Call Recording (Permanent)

ü

 

Permanently record each and every call

Call Recording (On Demand)

ü

 

Allow user to select which calls they record

Web Based Recording List

ü

 

Review your monitored calls via Web Page with listen and delete

       

Fax Features

Included

Optional

Detail

Inbound Faxing

ü

 

Receive faxes via your T@LK IPLink PBX. Review incoming faxes via Web page or have them emailed automatically.3

Inbound Faxing to PDF

ü

 

Incoming faxes can be received via your email as a PDF

Outbound Faxing

ü

 

Send faxes directly from your workstation.4

       

User Functionality

Included

Optional

Detail

Web Based Phonebook

ü

 

Add all your phone numbers to a Web Based directory, including the ability to use click to dial.

Instant Messenger/Presence

ü

 

Secure Company Wide Messaging/chat as well as presence status (away, idle, on phone etc). 5

Operator Panel

ü

 

“On Screen” Reception Style Console for just reception or all users if required.

       

Reporting Tools

Included

Optional

Detail

Extension Usage Reports

ü

 

Report on Extension usage so you can plan for the future.

Billing Reports

ü

 

Provides billing reports, especially if you have separate divisions that need to be accounted for separately.

Call Detail Reports

ü

 

Reports on calls to and from each extension, phone numbers called, length of call

Channel Usage Reports

ü

 

Reports on your trunk usage allowing you to make clear judgement on how many lines you use or need.

       

Other Additional Functions

Included

Optional

Detail

VTiger CRM System

ü

 

One the world’s most well known CRM system installed and ready for use.6

Outgoing Call Centre Module

ü

 

For efficient running of an outgoing call centre with campaigns, agent reports etc. 7

       

Expansion & Connectivity

Included

Optional

Detail

Offsite Remote Handsets

ü

 

Handsets can be connected where there is an Internet connection e.g. Directors home, staff home etc. Just like being in the office.

Skype to PBX Connectivity

 

ü

Allow users who want to use Skype to call free to your IP PBX from anywhere in the world. 8

Support PSTN Lines

 

ü

Capable of supporting standard telephone lines from carriers such as Telstra, Optus, Transact, AAPT etc.

Support PRI/E1 Lines

 

ü

Capable of supporting ISDN or E1 (10/20/30 Channel) lines from most carriers.

Support BRI Lines

 

ü

Capable of supporting ISDN BRI lines from most carriers.

Support SIP Trunks

ü

 

Supports almost any Voice Service provider that utilises Open Standards SIP (almost all VoIP Providers).

Support Std. Cordless Phones

 

ü

Standard Cordless phones can be attached to this T@LK IPLink PBX. 9

Softphone Support

 

ü

Supports Software Based Phones as well as Softphones on IPhone and Android Based Phones.

Interoffice IP PBX Connectivity

ü

 

Connect to other T@LK IPLink PBX or other Elastix/Asterisk based IP PBX systems making free calls between Offices

 

1 – There are no licence fees for each extension and  is only limited by the capability of the hardware provided
2 – Providing your selected carrier service can provide Virtual Numbers (this capability is normally limited to ISDN or VoIP Carriage Services)

3 – Receiving of faxes is dependent on type of carrier service.

4 – Sending of faxes is dependent on type of carrier service.

5 – Instant messenger server is installed. Further workstation and user configuration on a do-and charge basis
6 – CRM system is installed. Further configuration can be completed by the client or by GTM T@LK on a do-and-charge basis.

Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using

technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.  The

overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing

and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.

Measuring and valuing customer relationships is critical to implementing this strategy.

7 – Outgoing Call Centre is installed. Further configuration can be completed by the client or by GTM T@LK on do-and-charge basis
8 – This functionality is separately licenced on a per channel basis – Please inform us if you want this as part of your quote

9 – Cordless phones can be attached with the correct optional hardware. The phone only supports limited functionality. IP Cordless Phones are available if further functionality required